Repair Terms & Conditions

If you would like to talk to us, please get in touch with our team and we’d be happy to help:

Contact: hi@getrntr.com

Please read these Terms and Conditions carefully before you complete any transactions via the Platform as these Terms and Conditions will apply to your booking. We recommend that you print a copy of these Terms and Conditions for future reference. If you do not agree with these Terms and Conditions, you must not use our Platform;

Defined Terms

For ease of reference the following terms shall having the following meanings in these Booking Terms and Conditions:

“Platform” means the Rntr. booking system accessible via brand partner’s website.

“Brand partner” means the Rntr. official brand partner where the Rntr. booking system can be used on the website

“Customer”, “you” and “your” means you, the buyer of any Services;

“Maker(s)” means our exclusive selected third party providers of services who offer their services for sale via our Platform.

“Services” means any services of a Maker offered for booking via the Website.

This Platform is operated by Rntr. Pty Ltd, a company registered in Australia, ABN 21 639 657 346 and whose registered office is at unit A2 35-39 Bourke Rd, Alexandria NSW 2015 (“Rntr.”, “us”, “we” or “our” for short).

This Platform allows you to book and pay for a broad range of garment repair and alteration services from our exclusive providers (our Makers). Those Services are provided by our Makers and not by us. The provision of the Services booked via our Website is the responsibility of the Maker which provides them. In the event you pay for Services via the Platform, your payment will be received by us acting as a commercial agent on behalf of the Maker. If we receive payment as a commercial agent on behalf of the relevant Maker, our receipt of the correct payment will discharge your debt to that Maker.

The legal implications of this is that when you purchase Services, you create two binding legal contracts: a contract between you and Rntr. (“Rntr.” Contract”) under which Rntr. has certain responsibilities to you in relation to the booking. a contract between you and our Makers in respect of the provision or supply of the Services which you book through the Platform (the “Maker Contract”) which is subject to certain provisions of these Terms and Conditions.

All Services available for purchase on the Platform are offered by Rntr. on behalf of its Makers and Brand partner. That is, Rntr. takes and concludes your bookings as a commercial agent for its Makers. Therefore, we are not responsible or liable to you for the actual Services that are booked through the Platform.

We amend these Terms and Conditions from time to time. Every time you wish to make a Booking on the Platform, please check these Terms and Conditions to ensure you understand the terms which will apply at that time.

Please note, as set out in our Platform, we reserve the right to withdraw access to our Platform or cancel any Booking in the event that you fail any credit or fraud prevention check or where we reasonably suspect fraud or money laundering by you or someone using your account.

Services

Our Makers are under a legal duty to provide Services that are in conformity with the Maker Contract.

All Services shown on the Platform are subject to availability and the images and/or descriptions of the Services are for illustrative purposes only and actual Services may vary from those images and/or descriptions. All Services will be performed at the best effort to ensure the quality and the Makers will do their best to return a garment in as close condition to the original state at the time of receiving, in the case of original materials were not supplied by the Brand Partner, the Makers and Rntr. will find the next best materials in order to complete the Services.

If you are a consumer, you have legal rights in relation to services that are not performed with reasonable care and skill or are otherwise not as described. Nothing in these Terms and Conditions will affect these legal rights.

It is your (or the person receiving the Services) sole responsibility to communicate in advance any medical or health-related conditions and/or special needs to Rntr. that might affect or be affected by any Services (for example without limitation, allergy information and health issues). If you fail to disclose any such information to Rntr., neither Rntr. nor the relevant Maker shall be liable to you for any injury, loss or damages resulting from the Services that could reasonably have been avoided if you had disclosed that information prior to receiving the Services.

Deduction for Unfit Goods: If the goods received by Rntr. are deemed unfit to work with, Rntr. may return the items to the customer or request collection without performing any services. Rntr. will retain the service fee and a discretionary amount for return postage and refund the remainder of the original payment.

If the goods are deemed soiled or in any other condition making them unfit or unsafe for the Maker to handle, the Maker may dispose of the goods and the customer is not entitled to a refund.

Cancellation:

In addition to your other legal rights, you may in certain circumstances have the right to cancel the Rntr. Contract (as applicable) and receive a refund in accordance with these terms.

If you change your mind about a Booking, and wish to cancel it, the following cancellation terms apply:

If the Maker has not started working on your project: If you wish to cancel your Booking before the Maker has already started working on your project then no cancellation fee will be applicable. The Maker will return your garment to you and Rntr. will refund your total Booking cost, after deducting postage fees.
If the Maker has started working on your project: If you wish to cancel your Booking after the point at which a Maker has already started working on your project then a cancellation fee will be applicable. Once you cancel your booking, the Maker will return your garment to you and Rntr. will refund your total Booking cost, after deducting the Cancellation fee and postage fees.
For the purpose of the above: Work includes, but not limited to: Pattern Cutting; Design work; Sourcing or purchasing materials. Cancellation fee includes: remuneration for the Maker’s time; Total cost of any materials; Transport expenses and Loss of earnings.

Changes to Services

In a small number of circumstances it may not be possible for the Maker to complete the service booked for a garment. When this is the case, the Maker will communicate alternative services to you via the Platform, at which point you can decide whether or not to proceed.

If you choose to accept the alternative service, you enter new Agreements with Rntr. and the Maker.
If you choose to decline the alternative service, the Maker will return your garments and Rntr. will refund the total cost of your Booking including postage fees.

Liability

The platform will be liable for damage incurred to the Customer’s item for the periods where the item is held at Maker’s premises, and/or lost in transit to or from a customer while using the Platform’s tracking shipping labels. The Platform’s liability shall be limited to the purchase cost of such damaged/lost item by the Customer.

Resolving Issues

We care about your experience and want to ensure we maintain the highest standards possible and so if you would like to make a complaint about one of the Services, please contact us via hi@getrntr.com and we’ll do our best to help.

Following receipt of a complaint we will try and resolve the issue. If we are unable to resolve the issue following contact with the Maker, if we consider it to be fair in all the circumstances, we may at our sole discretion elect to give you a refund or credit note for the disputed/complained about the amount of your Booking. Please note that it might take up to 30 days to receive a full refund in such cases.

IMPORTANT NOTE: Please do bear in mind that while we take all complaints about the Services very seriously and will always do what we can to help resolve them, however we are under no obligation to provide you with a refund or credit note in the event you are dissatisfied with services which you have received. You are entitle to open a dispute and the event will be considered on a case by case basis.

Price and Payment

All Bookings fees are displayed on the Platform unless stated upon request, based on what the Maker deems reasonable for the Service requested. The actual cost of your Service is set by the Maker and subject to a number of factors including, but not limited to: The extent of the job required; The accessibility of replacement fabric, trimmings, threads; The timeline requested; The availability of the Maker; The number of fittings required.

Once you have made payment for your Booking, you enter into an Agreement with Rntr., and the Maker. At which point, Cancellation Fees may be applicable.

Rntr. has full responsibility for accounting for GST on the Booking, where applicable.

Payment for all Services must be made in AUD by credit or debit card, or by using the online payment facility (“Payment Facility”). Payments made through the Payment Facility are processed by third party payment services providers. Rntr. takes reasonable care to ensure that the Payment Facility is available and functioning at all times, but cannot guarantee continuous, uninterrupted or secure access to such Payment Facility, nor can we guarantee that the facility is virus or error free.

We use third party payment service providers to process payments and because there are many factors beyond our control (such as delays in the banking system or in card networks), we cannot predict or guarantee the amount of time needed to complete the processing of your payment. Access to the Payment Facility may be occasionally restricted to allow for repairs, maintenance or the introduction of new facilities or services. We will attempt to provide reasonable notice of any scheduled interruptions to such Payment Facility and will do what we can to restore the facility as soon as reasonably possible.

If you pay for Services via the Payment Facility, Rntr. will collect the payment in its capacity as the commercial agent of the Maker. Once Rntr. has successfully received your payment for the Services, this will discharge your debt to the Maker on whose behalf Rntr. has collected the payment.

General

We do not accept any liability for the following types of loss, whether caused by breach of contract, tort (including negligence) or otherwise, even if the loss is foreseeable: loss of income or revenue; loss of earnings; loss of profits; loss of anticipated savings; or waste of management or office time.

We do not exclude or limit our liability for death or personal injury arising from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under Australia law.

We may revise these Booking Terms and Conditions from time to time.

All communications and notices from you must be sent via email to hi@getrntr.com or via mail to Unit A2 35-39 Bourke Rd, Alexandria NSW 2015. Rntr. may communicate and give notice to you via post, email or by posting notices on the Platform.

Please note our customer support hours are: 9am to 6pm Monday to Friday, not including public holidays.

Rntr. reserves the right to deactivate a Customer’s account in the event of a breach of these Terms and Conditions and/or where the Customer acts in a way that is inappropriate, abusive or otherwise unacceptable towards our team or the Maker(s), either in communications via phone or email, or in person at the Maker’s studio or home fitting.

If any of these Terms and Conditions are determined by a competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

These Booking Terms and Conditions will be governed by and construed in accordance with the laws of Australia. You and we each agree that the Australian courts will have non-exclusive jurisdiction over any claim or dispute arising from, or related to, the booking and/or supply of Services via the Platform.